Questions

This guide provides comprehensive instructions on creating and managing survey questions. It includes steps for adding various question types, entering and formatting question text, and adding descriptions with diverse formatting options. Users can configure common properties, apply logic actions based on responses, and enhance questions with multimedia attachments. It also covers reordering, duplicating, and removing questions, and provides a detailed overview of the available question types and their uses, ensuring effective survey design for capturing valuable feedback.

Build your survey by adding questions, editing text and descriptions, configuring shared properties, and attaching media.

Add a question

  1. Open your survey on the Create tab.
  2. In the left Content panel, click +.
  3. Choose a question type (for example Voice Response, Multiple Choice, or Email).

You can also open a question’s ⋮ menu and select Add question below.

Edit question text and description

  1. Select a question.
  2. In the right Question panel, click Type question here and enter the main question text.
  3. Add an optional description for extra context or instructions.

Description formatting

Select text in the description to use the toolbar (Bold, Italic, Underline, Strikethrough, alignment, Link).

Type / in the description to insert components:

  • Headings (1–3)
  • Bullet or numbered lists
  • Blockquotes
  • Images
  • Dividers

Common question properties

Switch question type

Use the question type dropdown at the top of the Question panel to change types.

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Switching with answers

Switching types removes the old question and creates a new one in its place. Shared properties are copied when possible, but existing answers for the old type are removed.

Make optional

Check Make question optional so respondents can skip it. Optional questions drop the required * on the question text.

Assign a variable

Enter a variable_name to reference the answer later (for example {{fields.favourite_fruit}}). See How to Use Dynamic Variables.

Logic actions

  1. Expand Logic Actions.
  2. Click + Add action.
  3. Set conditions and the action.

See Logic & Actions.

Attachments

  • Images — drag/drop or browse (JPG, PNG, GIF, and related formats). Numbered images open in a carousel preview.
  • Audio — record or upload; optionally Play Audio on Page Load (may be blocked by the browser on the first step).
  • Video — YouTube link or iframe embed.

Manage questions in Content

  • Reorder — drag and drop in the left Content panel.
  • Duplicate — question ⋮ → Duplicate.
  • Delete — question ⋮ → Delete (answers for that question are removed too).

Available question types

Question TypeDescription
Voice ResponseAnswer with voice for detailed qualitative feedback.
Audio QuestionPlay an audio prompt, then collect a spoken response.
Date PickerSelect a date from a calendar.
NameCollect the respondent’s name.
EmailCollect a validated email address.
Phone NumberCollect a validated phone number.
Numeric InputEnter numeric values with optional range limits.
DropdownChoose one option from a dropdown list.
Yes / NoBinary Yes / No choice.
RatingRate on a scale (stars, hearts, and more).
CheckboxSelect multiple options.
Custom FieldShort open text input.
Multiple ChoiceChoose one option from radio buttons.
NPS (Net Promoter Score)0–10 recommendation score.
MatrixEvaluate multiple items in a grid.
Description SlideInformational slide with no answer.
Video Recording & File UploadUpload files, camera video, or screencast.

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