Questions
This guide provides comprehensive instructions on creating and managing survey questions. It includes steps for adding various question types, entering and formatting question text, and adding descriptions with diverse formatting options. Users can configure common properties, apply logic actions based on responses, and enhance questions with multimedia attachments. It also covers reordering, duplicating, and removing questions, and provides a detailed overview of the available question types and their uses, ensuring effective survey design for capturing valuable feedback.
Build your survey by adding questions, editing text and descriptions, configuring shared properties, and attaching media.
Add a question
- Open your survey on the Create tab.
- In the left Content panel, click +.
- Choose a question type (for example Voice Response, Multiple Choice, or Email).
You can also open a question’s ⋮ menu and select Add question below.
Edit question text and description
- Select a question.
- In the right Question panel, click Type question here and enter the main question text.
- Add an optional description for extra context or instructions.
Description formatting
Select text in the description to use the toolbar (Bold, Italic, Underline, Strikethrough, alignment, Link).
Type / in the description to insert components:
- Headings (1–3)
- Bullet or numbered lists
- Blockquotes
- Images
- Dividers
Common question properties
Switch question type
Use the question type dropdown at the top of the Question panel to change types.
Switching with answersSwitching types removes the old question and creates a new one in its place. Shared properties are copied when possible, but existing answers for the old type are removed.
Make optional
Check Make question optional so respondents can skip it. Optional questions drop the required * on the question text.
Assign a variable
Enter a variable_name to reference the answer later (for example {{fields.favourite_fruit}}). See How to Use Dynamic Variables.
Logic actions
- Expand Logic Actions.
- Click + Add action.
- Set conditions and the action.
See Logic & Actions.
Attachments
- Images — drag/drop or browse (JPG, PNG, GIF, and related formats). Numbered images open in a carousel preview.
- Audio — record or upload; optionally Play Audio on Page Load (may be blocked by the browser on the first step).
- Video — YouTube link or iframe embed.
Manage questions in Content
- Reorder — drag and drop in the left Content panel.
- Duplicate — question ⋮ → Duplicate.
- Delete — question ⋮ → Delete (answers for that question are removed too).
Available question types
| Question Type | Description |
|---|---|
| Voice Response | Answer with voice for detailed qualitative feedback. |
| Audio Question | Play an audio prompt, then collect a spoken response. |
| Date Picker | Select a date from a calendar. |
| Name | Collect the respondent’s name. |
| Collect a validated email address. | |
| Phone Number | Collect a validated phone number. |
| Numeric Input | Enter numeric values with optional range limits. |
| Dropdown | Choose one option from a dropdown list. |
| Yes / No | Binary Yes / No choice. |
| Rating | Rate on a scale (stars, hearts, and more). |
| Checkbox | Select multiple options. |
| Custom Field | Short open text input. |
| Multiple Choice | Choose one option from radio buttons. |
| NPS (Net Promoter Score) | 0–10 recommendation score. |
| Matrix | Evaluate multiple items in a grid. |
| Description Slide | Informational slide with no answer. |
| Video Recording & File Upload | Upload files, camera video, or screencast. |
Updated 6 days ago