NPS (Net Promoter Score)

Measure loyalty with a standard Net Promoter Score scale from 0 to 10.

Respondents rate how likely they are to recommend your product or service. Scores typically map to:

• 0–6 — Detractors
• 7–8 — Passives
• 9–10 — Promoters

Setup

1. Add an NPS (Net Promoter Score) question.
2. Edit the question text (for example, “How likely are you to recommend us to a friend or colleague?”).
3. Optionally add a description clarifying what “us” refers to.

The scale itself is fixed at 0–10 for consistency with NPS methodology.

Common properties

Like other question types, you can set question text and description, mark the question optional, assign a variable name, add logic actions, and attach images, audio, or video.

See Questions for shared setup steps.